Spa Tech - Frequently Asked Questions

How much do you charge?

Spa Tech has a base hourly rate of $125.  There is a minimum one hour charge for each service call.  After one hour, we will charge in 15 minute increments.  For service calls booked after hours, weekends and holidays, the hourly rate is $190.

How long will my service call take?

Most service calls can be performed within the first hour window.  If the call is going to take longer or is larger than anticipated, the technician can inform you at the time of the service call.

When will the technician arrive?

Spa Tech tries to give you a morning or afternoon window, but during the busy season (Spring, Fall), we may not be able to give you a time of day estimate and book between 9 - 6.  The technician will always call you approximately a half hour before arriving on site.

What areas do you service?

We service Edmonton and surrounding area including places such as Sherwood Park, St. Albert, Leduc, Beaumont, Devon, Fort Saskatchewan, Morinville, Spruce Grove, Stony Plain, Sturgeon County, Parkland County, Pigeon Lake, Seba Beach, Wabamun & more!  Note: Locations outside a 40 Kilometer radius from the Spa Tech shop may be subject to mileage charges.  You can call the office to check mileage charges if you are unsure.

How much experience do you have?

Our technicians have more than 38 combined years' experience repairing and servicing all all makes and models of hot tubs and all types of pools.

What services do you offer?

We work on all makes and models of hot tubs and pools.  Visit our services page for details on what services we can offer. 

Spa Tech - Frequently Asked Questions

Bad Weather

Many customers wonder if their service call is still on if weather is bad.  Our techs work regardless of the sun shining, rain pouring down or blowing snow.  In most cases, we can still perform your service call.  The only exceptions would be working with pool builds in windy/rainy weather or working on hot tub leaks in very cold conditions.  If we are unable to perform the expected service the day your call is scheduled, our office will ensure to call you to rebook your call.

Do you sell hot tubs too?

You bet.  We have an awesome selection of Master Spas hot tubs along with swim spas.  We also occasionally purchase and refurbish used hot tubs.  If you have a used hot tub that you are looking to get rid of, please feel free to contact us.  If you are looking to purchase a used hot tub, call our office for availability.  Looking for a new hot tub?  Check out our tub selection using the button below.

New Hot Tubs

What methods of payment do you accept?

We try to make it easy for you to pay your invoice.  Currently Spa Tech accepts the following methods of payment:

  • Cash*
  • Cheque
  • e-Transfer
  • Debit
  • Visa, MasterCard, American Express

Our technicians carry portable payment machines so you can easily pay at the door for your service call. 

*Note: Technicians do not carry a cash float so if you wish to pay by cash, please note that you will have to have the exact cash amount on hand.

The Spa Tech Team

Meet the Spa Tech team.  With 3 field technicians and 2 people working in the office, we're all here to help you as much as possible.  Click here to meet the team.

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